More than a dozen high-profile Israeli banks have introduced automated messaging and chat interfaces for customers, offering better service and clearer customer experience.
The banks are among a number of large institutions offering automated payment solutions, which are designed to eliminate the need for humans at the customer level.
The banks offer such features as the Bank of Israel’s “Pay for Things” platform, which allows users to send payments without using the bank’s ATM or bank card, and the Israel Discount Bank’s “Coupon-Savings” platform.
“We are trying to help our customers live a more comfortable life, by making the bank experience even better,” the Israeli Discount Bank said in a statement.
“We will continue to add new features and enhancements for customers and will continue working on them in the coming months.”
The Bank of Canada, Canada’s largest bank, is also one of the companies offering automated solutions.
On Monday, the bank announced that it would introduce “Pay with Cash” to its payment app, allowing customers to pay for everything with their credit or debit card, including groceries, and even take out a car loan.
In the United States, Apple Pay is the biggest payment processor by volume, according to CoinDesk, and is now used by more than 90% of Americans.
The technology also works well for online shopping, where many retailers offer integrated payment solutions with third-party merchants.
In fact, some big retailers are offering their own payment apps that use Apple Pay, such as Amazon.com.
In Israel, banks have also started integrating automated payments into their systems, including the Israeli Banking Association, which oversees banking for the country’s two main financial institutions.
According to the association’s CEO, Tzvi Ben-Ari, the banking industry is becoming increasingly automated.
“The way we are making payments has become very automated, and that is good for us because the system has become so efficient,” Ben-Aria said.