Managed Solutions

Stop troubleshooting and get back to work with our managed services that monitors your network systems “24/7” to prevent downtime before it starts. Choose from one of the three service levels below that match your needs and budget.

Our Managed Services has three levels of services, along with additional add-on options, that build on top of each other to provide you with the right amount of support to fi t your needs.

LEVEL 1 – Alerts is our base offer level and provides remote monitoring of your systems and applications as well alerts to designated devices about any found problems.

Remote monitoring of networks
, systems and applications
24x7x365 fault, performance and security alerts
• Monthly reporting by email

LEVEL 2 – Resolution is the mid-level offer and combines around the clock monitoring with proactive issue resolution. Resolution includes all services within the Alerts level plus:

• 24x7x365 remote resolution
• Service desk access with named escalation manager
• Monthly on-site support hours
• Annual planning session and assessment

LEVEL 3 – Management is the most comprehensive level of support and provides all of the services within the Alerts and Resolution levels plus:

• End user support
• Patch management
Vulnerability scanning
• Asset tracking
• Microsoft Exchange support
• Quarterly planning

OPTIONAL Add On Services available on an as needed basis:

• Troubleshooting & Repair
• Virus & spyware issues
• Software support
• Data migration 

 

 

 

 

 

 

  

Why Apex Solution Partners?

 

Our flexible managed services provide your business with access to IT and business processes as a service, helping you control IT spending while allowing you to scale rapidly to help meet evolving business demands. Our advanced storage and backup services offers you a highly flexible, scalable, utility approach to storage requirements paying only for what you use on a monthly basis.





 

 

   

To learn more about this and other services, please contact us at 888-959-9889 or

Managed managed server managed services  local managed service Bay Area managed service Bay area service bay area support bay area IT support local IT support

 

 

 

 

 

 

 

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