Helpdesk Services

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Our Technical Operations Center is available 24 hours a day, 7 days a week and 365 days a year providing our customers with help and attention during urgent technical issues. Apex Helpdesk personnel are certified in all Microsoft operating systems and office applications, as well as server and desktop hardware, printers, network copiers, scanners, Smartphone’s and PDA’s.

 

Apex Helpdesk Solution Provides:

  • Reduces average call length by automating ticket population, streamlining routine tasks and providing troubleshooting requests
  • Enhances customer satisfaction by speeding resolution and providing consistent and fast answers
  • Boosts customer satisfaction by providing 24 x7 self service access for submitting, updating, and monitoring service requests
  • Boosts SLA compliance by automating notifications based on escalation business rules
  • Decreases request resolution times by rapidly routing requests to the appropriate service professional
  • Defining and enforcing standard service management business processes
  • Increase employee productivity by providing automated workflow and escalation
  • Optimizes staffing levels by providing trend reports

By providing a centralized service requests and service levels for your business applications, network, and databases, Apex Helpdesk will exceed your IT requirements. In addition, we support industry specific software such as Microsoft, VMware, Cisco, Sonicwall, Dell, IBM and so much more.

Provide real-time IT support to employees anywhere in the world. Apex Support Center helps you to decrease downtime while increasing help desk productivity. Our friendly professional IT support reps can perform fast fixes from anywhere you are, without costly on-site service visits.

Apex Support Center goals are:

  • Quickly Resolve Remote Support Issues: Improve availability and uptime with fast issue diagnosis, reduced handling time, and increased first call resolution. Boost helpdesk technician productivity and response time
  • Efficiently Manage Remote Devices: Our monitoring services manage all servers, computers, desktops and backend networks devices across your company in real time
  • Accelerate Diagnosis and Problem Solving: Our helpdesk team will accurately troubleshoot and resolve your issues from a centralized dashboard 
  • Remote Control  Your Desktop Session: Diagnose problems, transfer files, install patches and update your computer with our network monitoring remote support software 
  • Improve Company Satisfaction: Manage hardware and software proactively and reduce scheduled maintenance delays

To learn more about this and other services, please contact us at 888-959-9889 or

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