Account Management

Other IT services companies all follow and use the same model for account management. Their model is to assign a single individual that makes all the decisions for your IT services in a vacuum without pre-planning or team collaboration. The problem is there is no upfront solution collaboration and the account manager may not have the right background, skill-set or experience for your business. Our competitors use a “cookie cutter” model which is to use the exact same approach for all businesses. 

 

We use a different approach to account management. We understand each business requires a business solution and account manager that is optimized for your business. Our methodology starts with providing a collaborative team business technology management approach. A team develops reviews and defines the solution deployment that is driven by your business requirements.

 

Our approach ensures our customer gets the collective strength, experience and knowledge of our company.

 

To learn more about this and other services, please contact us at 888-959-9889 or  

 

 

 Our Account Management Strategy has three key Components:

Implement Partnership 

• Our Strategy focuses on every facet of your organization by assigning a dedicated account manager to serve as your customer's advocate.  In this role, they become thoroughly knowledgeable your business objectives, organization and services

Analysis, Conclusions and Recommendations

• We analyze both quantitative and qualitative measurements to determine the quality of customer services provided.  As a result, we identify competitive advantages and deficiencies and then prioritize and target opportunities that lead to enhance customer retention.

Quarterly Report

• We develop strategic quarterly review that highlight services provided, customer satisfaction, as well as identification of key open issues with a corrective action plan.